Shipping and Return Policy

Shipping Policy

Processing Time:
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Estimates:

  • Standard Shipping (5-7 business days): $5.99 or free for orders over $50.
  • Expedited Shipping (2-3 business days): $9.99.
  • Overnight Shipping (1 business day): $19.99.

Please note that delivery times are estimates and may vary based on location and external factors.

International Shipping:
We currently do not offer international shipping.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the provided link.

Shipping Restrictions:
We do not ship APO/FPO addresses, or outside the United States.

Return Policy

Eligibility:
Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in their original packaging to qualify for a refund or exchange.

Non-Returnable Items:

  • Opened or used products.
  • Gift cards.
  • Sale items.

Return Process:

  1. Initiate a Return: Contact our customer service at [email address] with your order number and reason for return.
  2. Ship the Item: After receiving return approval, send your item to the address provided. You are responsible for return shipping costs.
  3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days and applied to your original method of payment.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact customer service.

Contact Information:
For any questions regarding shipping or returns, please contact us at info@theskincarelink.com